Solutions should allow clinicians to send and receive patient agreements and other educational materials relating to virtual services.

Automated OHIP verification can assist clinicians from a claims and medico-legal perspective. It can also make patient registration processes more efficient.

Solutions should verify that the 10-digit OHIP number format is valid.

Solutions can also:

• Verify that number is associated with the patient by matching with registration details
• Verify that the patient’s OHIP number is valid through MOHLTC Health Card Validation (HCV)

Virtual visit solutions will allow providers to send surveys to patients in order to: 

• Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
• Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

• FOB + PIN
• Password + Security question
• Password + Authentication app
• Authenticator + SMS/Phone call

This data could include:

• Negotiated media codecs
• Role of each participant (host, guest) in the event.
• Performance data such as packet loss, jitter.

A common issue that would require investigation is degraded video and audio during a video visit.

Area of Practice.

IP Address.

IP Address.

Participant's name, date of birth, gender, and unique identifier i.e., Health card number